Policies

Meet and Greets are required prior to any care for your pet (s).

Meet and Greets are a $25, non-refundable fee. This payment is for travel and time commitment to ensure proper care for all future services regarding your pet. It is typically a 30 minute to 1 hour visit, but as much time as needed is provided. Meet and greets will typically be scheduled within 1 month of the first scheduled visit.

After the initial meet and greet, no additional meet and greets are required for future services, with the following exceptions:

• You request additional meet and greets.

• A new pet is introduced.

• A team member who has not met you/your pet(s), or been in your home, needs to be introduced to you/your pet(s). (example, in the case of overnights)

Accepted Forms of Payment:
Venmo, Zelle, Cash, or Check.

Payment Due Dates:

• 30 Minute Visits - Payment is due 2 weeks prior to the initial visit.

• 1 Hour Visits - Payment is due 2 weeks prior to the initial visit.

• Day Visits (6 Hours) - Payment is due 31 days prior to the initial visit.

• Overnight Visits (24 Hours) - Payment is due 31 days prior to the initial visit.

*Services booked with less notice than the above specifications require payment due at the time of receiving the invoice.
**Payment secures your booking. Failure to pay within the above due dates may result in or inability to provide services.

We understand changes can happen! However we do reserve spots for your pet's care, along with staffing. For this reason, cancellations or alterations of services requirements are as follows:

• 30 minute or 1 hour visits require a minimum of 2 weeks notice (1 week notice for clients who have scheduled weekly dog walks *excludes holidays* click HERE for additional details).

• Day visits (6 Hours) require a minimum of 2 weeks notice.

• Overnights require a minimum of 1 months notice.

*If less notice than the above times are provided, we do not offer refunds. This is mainly due to us having already scheduled the sitter to your booking (who gets paid for their commitment, even if you cancel) as well as having turned away other client’s requests, to ensure coverage for your booking. The above times reflect a reasonable amount of time for us to attempt to fill your cancellation.

In the unlikely event that we are unable to render services on our end, such as a scheduled sitter’s illness, emergency, and our inability to find replacement coverage, we will provide a full refund or credit of payment received for services not rendered.
If our scheduled sitter is unable to render services due to illness, emergency, etc, another sitter may care for your pet as long as they have been deemed trained for the care needs. You can view the sitter planned to care for your pet on your online portal. You are welcome to request a Meet & Greet to meet a sitter, please note there is a fee for all Meet & Greets.

*Extensions to scheduled visits do not have a minimum notice required. However, extension of visits are based on availability and can not be guaranteed last minute.
If requesting add-ons within 48 hours, please refer to our "48 Hour or Less Inconvenience Adjustment Fee”

Please click HERE to view details regarding the benefits and policies that apply to regular, weekly visits.

We have a Loyalty Program!
This is located on the back of our business cards. Every 10 visits earns you 10% off a future booking of your choice. To redeem, simply notify us when you make your booking!
Please contact us with any questions about our Loyalty Program, or if you are looking to apply it to your booking.

* Completed Loyalty Card ‘s are not stack-able, one completed Loyalty Card redeemable per booking.
**Once redeemed, no stamps received for the booking the Loyalty Program Discount applies to. However, we will start you with 1 stamp on a new Loyalty card!
***Loyalty Program Discount does not apply to the extra holiday pay added onto any booking.

Please note that if you already get a discount on services, unfortunately you are not eligible for the additional Loyalty Program Discount.

Our sitters are expected to dress for the weather, rain, snow, or shine! In the event of extreme weather conditions, such as pouring rain, thunderstorms, and extreme cold, a short potty break and indoor play is our standard. In the event of dangerous weather conditions, such as hail, heavy snow fall or other conditions that would prove dangerous driving conditions or potential risk to pets, we offer cancellations or rescheduling.

If you reach out to reschedule or cancel service due to weather, when we plan to fulfill services, our cancellation or alteration of services policy will apply.

We never expect your pet to befall illness or injury while in our care. However, if we suspect illness or injury we will contact you right away. If we are unable to reach you, we will proceed using our own judgment to seek medical care. Any costs will be at the client’s expense.

Holiday rates apply to the holiday, any weekend connected to a holiday, the week of the holiday, as well as the weekend attached to a holiday week OR 3 days after all observed holidays (whichever is longer). A maximum of 1 weekend applies to all holiday weeks.

Observed holiday’s include New Years Eve, New Years Day, Easter Weekend, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day.

2024 Observed Holiday Schedule:

• Thanksgiving/Black Friday - Monday, November 25th- Monday December 2nd

• Christmas Eve/Christmas Day - Saturday, December 21st - Friday, December 27th

• New Years Day/Eve - Saturday, December 28th - Friday, January 5th, 2025

2025 Observed Holiday Schedule:

• Easter - Friday, April 18th through Monday, April 21st

• Memorial Day - Saturday, May 24th through Friday, May 30th

• 4th of July - Monday, July 1st through Monday, July 7th

• Labor Day - Friday, August 29th through Thursday, September 4th

• Thanksgiving/Black Friday - Monday, November 24th through Monday, December 2nd

• Christmas Eve/Christmas - Monday, December 22nd through Sunday, December 28th.

• New Years Eve/New Years Day - Monday, December 29th through Sunday, January 4th, 2026

*For overnight bookings, holiday rates applies to any Friday going into a holiday rate Saturday.

Holiday Pay Increases:

• Additional $5 per 30 minute

• Additional $10 per 1 hour visit

• Additional $20 per day visit

• Additional $25 per overnight visit

• Additional $5 per add on hour

One of our regular, weekly dog walks/visits?
Click HERE for more details regarding what applies to you surrounding holidays!

We understand last minute changes happen! However, due to the nature of scheduling and staffing, additional cost may occur for the convenience of finding coverage for last minute service needs.

Charged at our discretion on a case by case basis, for last minute addition(s) of services not previously booked. May apply to short notice alterations of service add-on(s), in addition to service fee(s). Inquire for details.

*Does not apply to cancellations, please see policies regarding Cancellations or Alteration of Services.

To keep our prices competitive, and since we do pay the sitter committed to your booking (even if you cancel), we do require a 50% down payment for any bookings made 3+ months in advance. This payment is to secure your spot. 2 months prior to your booking this 50% down deposit is non-refundable. 1 month prior to your booking, the remaining 50% is due and your booking becomes 100% non-refundable.

This is based off of us having secured one of our sitters committed to your booking, as well as having ensured your booking by turning away other clients.