Policies

  • Meet and Greets are required prior to care for your pet.

    Meet and Greets are a $25, non-refundable fee. This payment is for travel and time commitment to ensure proper care for all future services regarding your pet. It is typically a 30 minute to 1 hour visit, but as much time as needed is provided. Meet and greets will typically be scheduled within 1 month of the first scheduled visit.

    After the initial meet and greet, no additional meet and greets are required for future services, with the following exceptions:

    • You request additional meet and greets.

    • A new pet is introduced.

    • A team member who has not met you/your pet(s), or been in your home, needs to be introduced to you/your pet(s). (example, in the case of overnights)

  • Full payment is due by the initial visit of any booked service.

    If paying with Venmo or Zelle, full payment is due a minimum of 48 hours prior to the inital visit.

    If paying with cash or check (made out to "Alyssa Dell"), full payment can be left in the home to be collected at the initial visit.

  • We understand changes can happen! However, as we do reserve the spots for your pet's care as well as staffing, cancellations or alterations of services requirements are as follows:

    • 30 minute or 1 hour visits require a minimum of 2 weeks notice (1 week notice for clients who have scheduled weekly dog walks *excludes holidays* click HERE for additional details).

    • Day visits (6 Hours) require a minimum of 2 weeks notice.

    • Overnights require a minimum of 1 months notice.

    If less than the above times are provided, you will be held responsible for the full payment of expected services.

    Extensions to scheduled visits do not have a minimum notice required. However, extension of visits are based on availability and can not be guaranteed last minute.

    If our scheduled sitter is unable to render services due to illness, emergency, etc, another sitter may care for your pet as long as they have been deemed trained for the care needs. You will always be informed of the sitter planned to care for your pet and you are welcome to request a meet and greet to meet a sitter.
    In the unlikely event that we are unable to render services on our end, such as a scheduled sitter’s illness, emergency, or our inability to find replacement coverage, we will provide a full refund or credit of payment received for services not rendered.

  • Please click HERE to view details regarding the benefits and policies that apply to regular, weekly visits.

  • Our sitters are expected to dress for the weather, rain, snow, or shine! In the event of extreme weather conditions, such as pouring rain, thunderstorms, and extreme cold, a short potty break and indoor play is our standard. In the event of dangerous weather conditions, such as hail, heavy snow fall or other conditions that would prove dangerous driving conditions or potential risk to pets, we offer cancellations or rescheduling.

    If you reach out to reschedule or cancel service due to weather, when we plan to fulfill services, our cancellation or alteration of services policy will apply.

  • We never expect your pet to befall illness or injury while in our care. However, if we suspect illness or injury we will contact you right away. If we are unable to reach you, we will proceed using our own judgment to seek medical care. Any costs will be at the client’s expense.

  • Holiday rates apply to the holiday, any weekend connected to a holiday, the week of the holiday, as well as the weekend attached to a holiday week OR 3 days after all observed holidays (whichever is longer). A maximum of 1 weekend applies to all holiday weeks.

    Observed holiday’s include New Years Eve, New Years Day, Easter Weekend, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day.

    2024 Observed Holiday Schedule:

    • Thanksgiving/Black Friday- Monday, November 25th- Monday December 2nd

    • Christmas Eve/Christmas Day- Saturday, December 21st - Friday, December 27th

    • New Years Day/Eve- Saturday, December 28th - Friday, January 5th, 2025

    *For overnight bookings, holiday rates applies to any Friday going into a holiday rate Saturday.

    Holiday Pay Increases:

    • Additional $5 per 30 minute

    • Additional $10 per 1 hour visit

    • Additional $20 per day visit

    • Additional $25 per overnight visit

    • Additional $5 per add on hour

    One of our regular, weekly dog walks/visits?
    Click HERE for more details regarding what applies to you surrounding holidays!

  • We understand last minute changes happen! However, due to the nature of scheduling and staffing, additional cost may occur for the convenience of finding coverage for last minute services needs.

    Charged at our discretion on a case by case basis, for last minute addition(s) of services not previously booked. May apply to short notice alterations of service add-on(s), in addition to service fee(s). Inquire for details.

    *Does not apply to cancellations, please see policies regarding cancellations or alteration of services.