Frequently Asked Questions

Yes! All Alyssa the Critter Sitter LLC sitters are insured and bonded for your (and our) peace of mind.

We provide care to a variety of pets! At this time we offer dog walking and pet sitting services in your home. While we currently do not offer boarding outside of your home, we are hoping to grow and offer this option in the future.

The earlier, the better!
Though Alyssa the Critter Sitter does our best to accommodate last minute bookings, due to demand, that may not always be available. For ideal availability options, a minimum of 2-4 weeks for 30 minute, 1 hour, or day visits and a minimum of 1-2 months in advance for overnight visits is recommended.
*Additional time recommended surrounding holidays, as we book up earlier and faster.

For bookings 4+ months out, for both new & established clients, please view our “Payment Policy” HERE.

Many clients choose to provide a copy of their key for all future care needs. We hold all keys in a secure lock box when not in use. The assigned sitter will pick up keys for their visits and return them to the home office every day.

If you prefer to provide us key usage temporarily, we do schedule pick-up/drop off of your key. For this option there is a fee for our time and gas. Please check "Services" for further details or inquire for further options.

You are welcome to request your favorite sitter!

Please be aware that fulfilling your request may be based on availability. if your requested sitter is not available, another sitter may care for your pet(s) as long as they have been deemed trained for the pet(s) care needs. All sitters are covered by bonding and insurance, for your comfort and ours.
You are always able to view the sitter planned for visits on your online portal. You are, of course, welcome to request a Meet & Greet in order to meet any sitter booked to care for your pets.
*Please note any additional Meet & Greets do have a fee for the sitter’s time and gas.

Alyssa the Critter Sitter currently accepts cash, check, Venmo, and Zelle as forms of payment.

*Please inquire with questions, or for further details.

Tipping is a great way to show your appreciation for your sitter! Especially if they have provided excellent care or added a personal touch to the care of your pet(s). If you choose to tip via Venmo or Zelle, please include the name of your sitter so the correct person receives the tip.

Please contact us with any questions regarding tipping.

Yes! We have a Loyalty Program on the back of our business cards. This is a way for us to show our appreciation to our returning clients. Every 10 visits earns you 10% off a future booking of your choice.
Please view details regarding our Loyalty Program Policy HERE.

*Please note that if you already get a discount on services, unfortunately you are not eligible for the additional Loyalty Discount.

We never expect your pet to befall illness or injury while in our care. However, if we suspect illness or injury, we will contact you right away. If we are unable to reach you, we will contact any emergency contacts you have provided to us. If we are unable to reach anyone, we will proceed using our own judgment to seek medical care until we are able to reach you or one of your emergency contacts.

Any costs incurred will be at the client's expense.

We are a dog walking and pet sitting service, who specialize in quality pet care. We do not specialize in lawn/landscaping care, snow removal, etc. While we are happy to fulfill simple requests while staying in your home, such as getting your mail, watering indoor plants, etc, we do not provide services outside of pet care and basic home watching needs.

We will do our best to accommodate special requests. However, due to our insurance, bonding coverage, and abilities, special requests may result in additional fees or our inability to provide the requested service.

No. We are a dog walking and pet sitting business, who specialize in quality pet care. For this reason, while we are happy to care for your "fur babies," we do not offer child care services.